Frequently Asked Questions

Questions about services

How do we pay for projects?

  • Projects start on receipt of 50% deposit of total project cost. Payment can be made by direct bank transfer or Stripe. If paying by Stripe, please note a surcharge of 2.9% will be added to the invoice to cover Stripe fees. The remaining balance is paid on project sign off by both parties.

Do you work with grants?

  • Yes. If you’re applying for government grants, We can help with your application. For example in Ireland we have helped past clients with application for Local Enterprise Office funding for the Trading Online Voucher Scheme.

What is your hourly rate?

  • We don’t work on an hourly basis as its unfair to your business and ours. We only work on fixed projects or monthly retainers or partnerships. That way we can dedicate more time and energy to the project without worrying about going over time.

How do monthly retainers work?

  • Monthly retainers are recurring fees paid up front to reserve our services. They come in 3 or 6 month blocks depending on requirements.

Can we meet in person?

  • We operate a location independent business which means any of our team can be in a different city or country from time to time. Therefore it’s not always possible to meet in person. We work with clients all over the world from Sydney, Paris, Dublin or LA and we use tools like Zoom, Google Meet for video meetings.

Do you provide a warranty or guarantee

  • Yes. All works are guaranteed for 30 days. If your website breaks due to our development work then we will fix it free of charge with 30 days following sign off. However if you edit a page and it breaks the formatting then there will be fixed charge for repair. If you would like to retain our services for ongoing website maintenance, book a call.